SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — Springfield
Springfield, IL · 7 metro areas compared
Median pay for this occupation in Springfield, IL is $40,230 a year, trailing the national median of $44,770 by 10.1%.
Wage distribution · annual
Shaded band holds the middle 50% of earners
Salary overview
Median pay for this occupation in Springfield, IL is $40,230 a year, trailing the national median of $44,770 by 10.1%. The middle half of workers in this occupation earn between $35,990 and $47,710. The lowest tenth earn under $31,210, while the highest tenth earn more than $59,950.
The area has 1,510 jobs in this occupation, which works out to 15.0 of every thousand jobs. Within the state, Chicago records the highest median at $47,100. Of the 323 occupations with published wages in this area, it sits 258th.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $31,210 | −30.3% |
| 25th | $35,990 | −19.6% |
| Median (50th) | $40,230 | −10.1% |
| 75th | $47,710 | +6.6% |
| 90th | $59,950 | +33.9% |
| Mean | $44,380 | −0.9% |
Other metro areas in Illinois
What the pay is worth locally
Prices in Springfield sit close to the national average, so $40,230 is worth roughly its face value against pay elsewhere.
Published median
$40,230as reported by BLSLocal price level
100.0US average = 100 · BEA 2024Adjusted for local prices
$40,230US average = 100 · BEA 2024Key takeaways
- Median pay is $40,230 a year, 10.1% below the national median.
- Published pay spans $31,210 to $59,950 between the tenth and ninetieth percentiles.
- The area has 1,510 jobs in this occupation.
- The highest-paying metro area covered is Chicago, at $47,100.
Frequently asked questions
What is the median wage for Customer Service Representatives in Springfield, IL?
The median annual wage is $40,230, or $19.34 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in Springfield, IL is 10.1% lower. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in Springfield, IL earns more than $59,950 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $31,210 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in Chicago, at $47,100 per year.
How many jobs are there in this occupation here?
The survey estimates 1,510 jobs in this occupation in Springfield, IL. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
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