SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — California
California · 10 metro areas compared
The median wage for Customer Service Representatives in California is $49,560 per year, 10.7% above the national median of $44,770.
Wage distribution · annual
Shaded band holds the middle 50% of earners
Salary overview
The median wage for Customer Service Representatives in California is $49,560 per year, 10.7% above the national median of $44,770. Pay ranges from under $38,110 at the tenth percentile to more than $75,700 at the ninetieth, with the interquartile range running from $44,200 to $61,510.
Employment stands at 176,850, or 9.7 jobs per thousand held locally. Among the 51 states with published data for this occupation, California ranks 2nd by median wage. San Jose leads the state's metro areas for this occupation, at $60,480. Set against every other occupation measured in the same area, it ranks 590th of 793 by median pay.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $38,110 | −14.9% |
| 25th | $44,200 | −1.3% |
| Median (50th) | $49,560 | +10.7% |
| 75th | $61,510 | +37.4% |
| 90th | $75,700 | +69.1% |
| Mean | $54,640 | +22.0% |
Highest-paying metro areas in California
| # | Metro area | Median | Jobs | Relative |
|---|---|---|---|---|
| 1 | San Jose | $60,480 | 8,860 | |
| 2 | San Francisco | $57,830 | 19,930 | |
| 3 | Napa | $53,360 | 640 | |
| 4 | Santa Rosa | $51,810 | 1,750 | |
| 5 | Vallejo | $51,210 | 1,130 | |
| 6 | Stockton | $49,990 | 2,650 | |
| 7 | Sacramento | $49,940 | 11,510 | |
| 8 | Oxnard | $49,190 | 2,860 | |
| 9 | Yuba City | $49,170 | 480 | |
| 10 | Santa Maria | $49,080 | 1,350 |
What the pay is worth locally
Prices in California run 10.7% above the national average, so the median of $49,560 buys what $44,770 would elsewhere in the country. Measured that way the gap against the national median narrows to 0.0% above the national median in real terms.
Published median
$49,560as reported by BLSLocal price level
110.7US average = 100 · BEA 2024Adjusted for local prices
$44,770US average = 100 · BEA 2024Key takeaways
- Median pay is $49,560 a year, 10.7% above the national median.
- Published pay spans $38,110 to $75,700 between the tenth and ninetieth percentiles.
- The area has 176,850 jobs in this occupation.
- It ranks 2nd of 51 states for this occupation.
- The highest-paying metro area covered is San Jose, at $60,480.
Frequently asked questions
What is the median wage for Customer Service Representatives in California?
The median annual wage is $49,560, or $23.83 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in California is 10.7% higher. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in California earns more than $75,700 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $38,110 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in San Jose, at $60,480 per year.
How many jobs are there in this occupation here?
The survey estimates 176,850 jobs in this occupation in California. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
Explore related data