SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — Decatur
Decatur, IL · 7 metro areas compared
In Decatur, IL the median wage is $40,190.
Wage distribution · annual
Shaded band holds the middle 50% of earners
Salary overview
In Decatur, IL the median wage is $40,190. That is 10.2% lower than the national median of $44,770. Pay ranges from under $31,200 at the tenth percentile to more than $62,640 at the ninetieth, with the interquartile range running from $35,850 to $49,680.
Employment stands at 420, or 9.1 jobs per thousand held locally. Within the state, Chicago records the highest median at $47,100. Of the 184 occupations with published wages in this area, it sits 145th.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $31,200 | −30.3% |
| 25th | $35,850 | −19.9% |
| Median (50th) | $40,190 | −10.2% |
| 75th | $49,680 | +11.0% |
| 90th | $62,640 | +39.9% |
| Mean | $44,630 | −0.3% |
Other metro areas in Illinois
| # | Metro area | Median | Jobs | Relative |
|---|---|---|---|---|
| 1 | Chicago | $47,100 | 75,240 | |
| 2 | Rockford | $43,260 | 2,070 | |
| 3 | Champaign | $41,280 | 1,480 | |
| 4 | Kankakee | $40,490 | 480 | |
| 5 | Springfield | $40,230 | 1,510 | |
| 6 | Peoria | $39,840 | 2,260 | |
| 7 | Bloomington | $39,120 | 1,280 |
What the pay is worth locally
Prices in Decatur sit close to the national average, so $40,190 is worth roughly its face value against pay elsewhere.
Published median
$40,190as reported by BLSLocal price level
100.0US average = 100 · BEA 2024Adjusted for local prices
$40,190US average = 100 · BEA 2024Key takeaways
- Median pay is $40,190 a year, 10.2% below the national median.
- Published pay spans $31,200 to $62,640 between the tenth and ninetieth percentiles.
- The area has 420 jobs in this occupation.
- The highest-paying metro area covered is Chicago, at $47,100.
Frequently asked questions
What is the median wage for Customer Service Representatives in Decatur, IL?
The median annual wage is $40,190, or $19.32 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in Decatur, IL is 10.2% lower. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in Decatur, IL earns more than $62,640 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $31,200 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in Chicago, at $47,100 per year.
How many jobs are there in this occupation here?
The survey estimates 420 jobs in this occupation in Decatur, IL. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
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