SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — Peoria
Peoria, IL · 7 metro areas compared
The median wage for Customer Service Representatives in Peoria, IL is $39,840 per year, 11.0% below the national median of $44,770.
Wage distribution · annual
Shaded band holds the middle 50% of earners
How pay has moved
The next ten years
Projected to decline
- Change in jobs, 2024 to 2034
- -5.5%
- Openings per year
- 341,700
- Typical entry-level education
- High school diploma or equivalent
- On-the-job training
- Short-term on-the-job training
Includes jobs opened by workers leaving the occupation, not only new positions.
Projections are published nationally only. This is the outlook for the occupation across the United States, not a measurement for Peoria, IL.
Projections are based on 2024 employment and run to 2034. The wages above are from the May 2025 survey, a separate BLS programme on a different release cycle, so the two are not two views of one dataset.
Salary overview
The median wage for Customer Service Representatives in Peoria, IL is $39,840 per year, 11.0% below the national median of $44,770. Half of workers earn between $35,360 and $48,730. Beyond that band, the tenth percentile sits at $31,350 and the ninetieth at $64,260.
The area has 2,260 jobs in this occupation, which works out to 13.6 of every thousand jobs. Within the state, Chicago records the highest median at $47,100. Of the 377 occupations with published wages in this area, it sits 310th.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $31,350 | −30.0% |
| 25th | $35,360 | −21.0% |
| Median (50th) | $39,840 | −11.0% |
| 75th | $48,730 | +8.8% |
| 90th | $64,260 | +43.5% |
| Mean | $45,280 | +1.1% |
Other metro areas in Illinois
| # | Metro area | Median | Jobs | Relative |
|---|---|---|---|---|
| 1 | Chicago | $47,100 | 75,240 | |
| 2 | Rockford | $43,260 | 2,070 | |
| 3 | Champaign | $41,280 | 1,480 | |
| 4 | Kankakee | $40,490 | 480 | |
| 5 | Springfield | $40,230 | 1,510 | |
| 6 | Decatur | $40,190 | 420 | |
| 7 | Bloomington | $39,120 | 1,280 |
What the pay is worth locally
Prices in Peoria run 8.8% below the national average, so the median of $39,840 goes as far as $43,684 would elsewhere in the country. Measured that way it compares to the national median at 2.4% below the national median in real terms.
Published median
$39,840as reported by BLSLocal price level
91.2US average = 100 · BEA 2024Adjusted for local prices
$43,684US average = 100 · BEA 2024Why the state that pays most is usually not where pay goes furthest
Key takeaways
- Median pay is $39,840 a year, 11.0% below the national median.
- Published pay spans $31,350 to $64,260 between the tenth and ninetieth percentiles.
- The area has 2,260 jobs in this occupation.
- The highest-paying metro area covered is Chicago, at $47,100.
Frequently asked questions
What is the median wage for Customer Service Representatives in Peoria, IL?
The median annual wage is $39,840, or $19.16 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in Peoria, IL is 11.0% lower. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in Peoria, IL earns more than $64,260 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $31,350 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in Chicago, at $47,100 per year.
How many jobs are there in this occupation here?
The survey estimates 2,260 jobs in this occupation in Peoria, IL. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
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