SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — Richmond
Richmond, VA · 8 metro areas compared
The median wage for Customer Service Representatives in Richmond, VA is $42,660 per year, close to the national median of $44,770 for the same occupation.
Wage distribution · annual
Shaded band holds the middle 50% of earners
Salary overview
The median wage for Customer Service Representatives in Richmond, VA is $42,660 per year, close to the national median of $44,770 for the same occupation. Pay ranges from under $31,340 at the tenth percentile to more than $61,050 at the ninetieth, with the interquartile range running from $35,670 to $48,550.
The area has 10,960 jobs in this occupation, which works out to 16.6 of every thousand jobs. Roanoke leads the state's metro areas for this occupation, at $45,500. Set against every other occupation measured in the same area, it ranks 487th of 593 by median pay.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $31,340 | −30.0% |
| 25th | $35,670 | −20.3% |
| Median (50th) | $42,660 | −4.7% |
| 75th | $48,550 | +8.4% |
| 90th | $61,050 | +36.4% |
| Mean | $44,520 | −0.6% |
Other metro areas in Virginia
| # | Metro area | Median | Jobs | Relative |
|---|---|---|---|---|
| 1 | Roanoke | $45,500 | 2,760 | |
| 2 | Winchester | $44,460 | 1,130 | |
| 3 | Staunton | $41,230 | 450 | |
| 4 | Charlottesville | $40,240 | 1,130 | |
| 5 | Harrisonburg | $39,100 | 660 | |
| 6 | Virginia Beach | $38,150 | 10,960 | |
| 7 | Lynchburg | $37,670 | 1,220 | |
| 8 | Blacksburg | $37,430 | 640 |
What the pay is worth locally
Prices in Richmond sit close to the national average, so $42,660 is worth roughly its face value against pay elsewhere.
Published median
$42,660as reported by BLSLocal price level
101.1US average = 100 · BEA 2024Adjusted for local prices
$42,196US average = 100 · BEA 2024Key takeaways
- Median pay is $42,660 a year, 4.7% below the national median.
- Published pay spans $31,340 to $61,050 between the tenth and ninetieth percentiles.
- The area has 10,960 jobs in this occupation.
- The highest-paying metro area covered is Roanoke, at $45,500.
Frequently asked questions
What is the median wage for Customer Service Representatives in Richmond, VA?
The median annual wage is $42,660, or $20.51 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in Richmond, VA is 4.7% lower. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in Richmond, VA earns more than $61,050 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $31,340 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in Roanoke, at $45,500 per year.
How many jobs are there in this occupation here?
The survey estimates 10,960 jobs in this occupation in Richmond, VA. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
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