SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — Wilmington
Wilmington, NC · 10 metro areas compared
In Wilmington, NC the median wage is $38,100.
Wage distribution · annual
Shaded band holds the middle 50% of earners
Salary overview
In Wilmington, NC the median wage is $38,100. That is 14.9% lower than the national median of $44,770. Pay ranges from under $29,400 at the tenth percentile to more than $56,470 at the ninetieth, with the interquartile range running from $34,680 to $46,290.
The area has 2,850 jobs in this occupation, giving a location quotient of 0.89 — a measure of how concentrated the occupation is here relative to the country as a whole. Within the state, Durham records the highest median at $46,800. Of the 413 occupations with published wages in this area, it sits 335th.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $29,400 | −34.3% |
| 25th | $34,680 | −22.5% |
| Median (50th) | $38,100 | −14.9% |
| 75th | $46,290 | +3.4% |
| 90th | $56,470 | +26.1% |
| Mean | $41,250 | −7.9% |
Other metro areas in North Carolina
| # | Metro area | Median | Jobs | Relative |
|---|---|---|---|---|
| 1 | Durham | $46,800 | 4,660 | |
| 2 | Charlotte | $44,980 | 26,120 | |
| 3 | Raleigh | $41,900 | 13,620 | |
| 4 | Greensboro | $41,240 | 7,460 | |
| 5 | Burlington | $41,040 | 1,290 | |
| 6 | Asheville | $38,980 | 2,850 | |
| 7 | Winston-Salem | $38,410 | 3,770 | |
| 8 | Hickory | $37,790 | 2,250 | |
| 9 | Greenville | $36,310 | 1,160 | |
| 10 | Fayetteville | $35,130 | 1,890 |
What the pay is worth locally
Prices in Wilmington run 5.7% below the national average, so the median of $38,100 goes as far as $40,403 would elsewhere in the country. Measured that way it compares to the national median at 9.8% below the national median in real terms.
Published median
$38,100as reported by BLSLocal price level
94.3US average = 100 · BEA 2024Adjusted for local prices
$40,403US average = 100 · BEA 2024Key takeaways
- Median pay is $38,100 a year, 14.9% below the national median.
- Published pay spans $29,400 to $56,470 between the tenth and ninetieth percentiles.
- The area has 2,850 jobs in this occupation.
- The highest-paying metro area covered is Durham, at $46,800.
Frequently asked questions
What is the median wage for Customer Service Representatives in Wilmington, NC?
The median annual wage is $38,100, or $18.32 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in Wilmington, NC is 14.9% lower. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in Wilmington, NC earns more than $56,470 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $29,400 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in Durham, at $46,800 per year.
How many jobs are there in this occupation here?
The survey estimates 2,850 jobs in this occupation in Wilmington, NC. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
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