SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — North Carolina
North Carolina · 10 metro areas compared
In North Carolina the median wage is $40,240.
Wage distribution · annual
Shaded band holds the middle 50% of earners
Salary overview
In North Carolina the median wage is $40,240. That is 10.1% lower than the national median of $44,770. The middle half of workers in this occupation earn between $34,960 and $48,590. The lowest tenth earn under $30,200, while the highest tenth earn more than $59,820.
The area has 89,510 jobs in this occupation, giving a location quotient of 1.09 — a measure of how concentrated the occupation is here relative to the country as a whole. Among the 51 states with published data for this occupation, North Carolina ranks 41st by median wage. Durham leads the state's metro areas for this occupation, at $46,800. Set against every other occupation measured in the same area, it ranks 604th of 745 by median pay.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $30,200 | −32.5% |
| 25th | $34,960 | −21.9% |
| Median (50th) | $40,240 | −10.1% |
| 75th | $48,590 | +8.5% |
| 90th | $59,820 | +33.6% |
| Mean | $43,450 | −2.9% |
Highest-paying metro areas in North Carolina
| # | Metro area | Median | Jobs | Relative |
|---|---|---|---|---|
| 1 | Durham | $46,800 | 4,660 | |
| 2 | Charlotte | $44,980 | 26,120 | |
| 3 | Raleigh | $41,900 | 13,620 | |
| 4 | Greensboro | $41,240 | 7,460 | |
| 5 | Burlington | $41,040 | 1,290 | |
| 6 | Asheville | $38,980 | 2,850 | |
| 7 | Winston-Salem | $38,410 | 3,770 | |
| 8 | Wilmington | $38,100 | 2,850 | |
| 9 | Hickory | $37,790 | 2,250 | |
| 10 | Greenville | $36,310 | 1,160 |
What the pay is worth locally
Prices in North Carolina run 5.7% below the national average, so the median of $40,240 goes as far as $42,672 would elsewhere in the country. Measured that way it compares to the national median at 4.7% below the national median in real terms.
Published median
$40,240as reported by BLSLocal price level
94.3US average = 100 · BEA 2024Adjusted for local prices
$42,672US average = 100 · BEA 2024Key takeaways
- Median pay is $40,240 a year, 10.1% below the national median.
- Published pay spans $30,200 to $59,820 between the tenth and ninetieth percentiles.
- The area has 89,510 jobs in this occupation.
- It ranks 41st of 51 states for this occupation.
- The highest-paying metro area covered is Durham, at $46,800.
Frequently asked questions
What is the median wage for Customer Service Representatives in North Carolina?
The median annual wage is $40,240, or $19.35 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in North Carolina is 10.1% lower. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in North Carolina earns more than $59,820 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $30,200 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in Durham, at $46,800 per year.
How many jobs are there in this occupation here?
The survey estimates 89,510 jobs in this occupation in North Carolina. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
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