SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — Jacksonville
Jacksonville, FL · 10 metro areas compared
At $42,840, median pay for Customer Service Representatives in Jacksonville, FL tracks the national median of $44,770 closely.
Wage distribution · annual
Shaded band holds the middle 50% of earners
How pay has moved
The next ten years
Projected to decline
- Change in jobs, 2024 to 2034
- -5.5%
- Openings per year
- 341,700
- Typical entry-level education
- High school diploma or equivalent
- On-the-job training
- Short-term on-the-job training
Includes jobs opened by workers leaving the occupation, not only new positions.
Projections are published nationally only. This is the outlook for the occupation across the United States, not a measurement for Jacksonville, FL.
Projections are based on 2024 employment and run to 2034. The wages above are from the May 2025 survey, a separate BLS programme on a different release cycle, so the two are not two views of one dataset.
Salary overview
At $42,840, median pay for Customer Service Representatives in Jacksonville, FL tracks the national median of $44,770 closely. Pay ranges from under $32,130 at the tenth percentile to more than $62,190 at the ninetieth, with the interquartile range running from $37,090 to $49,830.
Employment stands at 17,030, or 22.2 jobs per thousand held locally. Within the state, Naples records the highest median at $43,680. Of the 579 occupations with published wages in this area, it sits 456th.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $32,130 | −28.2% |
| 25th | $37,090 | −17.2% |
| Median (50th) | $42,840 | −4.3% |
| 75th | $49,830 | +11.3% |
| 90th | $62,190 | +38.9% |
| Mean | $45,270 | +1.1% |
Other metro areas in Florida
| # | Metro area | Median | Jobs | Relative |
|---|---|---|---|---|
| 1 | Naples | $43,680 | 2,340 | |
| 2 | Pensacola | $43,290 | 3,280 | |
| 3 | Tampa | $42,660 | 34,150 | |
| 4 | North Port | $42,310 | 5,090 | |
| 5 | Orlando | $40,530 | 35,690 | |
| 6 | Wildwood | $40,340 | 660 | |
| 7 | Miami | $39,560 | 63,440 | |
| 8 | Crestview | $39,240 | 1,860 | |
| 9 | Lakeland | $38,750 | 6,000 | |
| 10 | Punta Gorda | $38,630 | 820 |
What the pay is worth locally
Prices in Jacksonville sit close to the national average, so $42,840 is worth roughly its face value against pay elsewhere.
Published median
$42,840as reported by BLSLocal price level
99.5US average = 100 · BEA 2024Adjusted for local prices
$43,055US average = 100 · BEA 2024Why the state that pays most is usually not where pay goes furthest
Key takeaways
- Median pay is $42,840 a year, 4.3% below the national median.
- Published pay spans $32,130 to $62,190 between the tenth and ninetieth percentiles.
- The area has 17,030 jobs in this occupation.
- The highest-paying metro area covered is Naples, at $43,680.
Frequently asked questions
What is the median wage for Customer Service Representatives in Jacksonville, FL?
The median annual wage is $42,840, or $20.60 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in Jacksonville, FL is 4.3% lower. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in Jacksonville, FL earns more than $62,190 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $32,130 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in Naples, at $43,680 per year.
How many jobs are there in this occupation here?
The survey estimates 17,030 jobs in this occupation in Jacksonville, FL. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
Explore related data