SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — Youngstown
Youngstown-Warren, OH · 10 metro areas compared
Median pay for this occupation in Youngstown, OH is $37,970 a year, trailing the national median of $44,770 by 15.2%.
Wage distribution · annual
Shaded band holds the middle 50% of earners
Salary overview
Median pay for this occupation in Youngstown, OH is $37,970 a year, trailing the national median of $44,770 by 15.2%. The middle half of workers in this occupation earn between $31,690 and $49,420. The lowest tenth earn under $26,740, while the highest tenth earn more than $56,890.
The area has 2,140 jobs in this occupation, giving a location quotient of 0.80 — a measure of how concentrated the occupation is here relative to the country as a whole. Within the state, Cincinnati records the highest median at $46,470. Of the 366 occupations with published wages in this area, it sits 286th.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $26,740 | −40.3% |
| 25th | $31,690 | −29.2% |
| Median (50th) | $37,970 | −15.2% |
| 75th | $49,420 | +10.4% |
| 90th | $56,890 | +27.1% |
| Mean | $41,420 | −7.5% |
Other metro areas in Ohio
| # | Metro area | Median | Jobs | Relative |
|---|---|---|---|---|
| 1 | Cincinnati | $46,470 | 19,410 | |
| 2 | Columbus | $46,350 | 18,550 | |
| 3 | Cleveland | $46,040 | 15,900 | |
| 4 | Akron | $45,420 | 5,780 | |
| 5 | Dayton | $44,970 | 4,880 | |
| 6 | Canton | $44,430 | 2,590 | |
| 7 | Toledo | $42,970 | 3,170 | |
| 8 | Lima | $42,340 | 460 | |
| 9 | Sandusky | $39,260 | 470 | |
| 10 | Springfield | $39,000 | 670 |
What the pay is worth locally
Prices in Youngstown run 7.2% below the national average, so the median of $37,970 goes as far as $40,916 would elsewhere in the country. Measured that way it compares to the national median at 8.6% below the national median in real terms.
Published median
$37,970as reported by BLSLocal price level
92.8US average = 100 · BEA 2024Adjusted for local prices
$40,916US average = 100 · BEA 2024Key takeaways
- Median pay is $37,970 a year, 15.2% below the national median.
- Published pay spans $26,740 to $56,890 between the tenth and ninetieth percentiles.
- The area has 2,140 jobs in this occupation.
- The highest-paying metro area covered is Cincinnati, at $46,470.
Frequently asked questions
What is the median wage for Customer Service Representatives in Youngstown, OH?
The median annual wage is $37,970, or $18.25 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in Youngstown, OH is 15.2% lower. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in Youngstown, OH earns more than $56,890 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $26,740 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in Cincinnati, at $46,470 per year.
How many jobs are there in this occupation here?
The survey estimates 2,140 jobs in this occupation in Youngstown, OH. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
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