SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — Des Moines
Des Moines-West Des Moines, IA · 7 metro areas compared
Median pay for this occupation in Des Moines, IA comes to $48,880 a year, ahead of the national median of $44,770 by 9.2%.
Wage distribution · annual
Shaded band holds the middle 50% of earners
Salary overview
Median pay for this occupation in Des Moines, IA comes to $48,880 a year, ahead of the national median of $44,770 by 9.2%. Pay ranges from under $35,920 at the tenth percentile to more than $66,240 at the ninetieth, with the interquartile range running from $40,990 to $59,940.
The area has 12,070 jobs in this occupation, giving a location quotient of 1.79 — a measure of how concentrated the occupation is here relative to the country as a whole. Within the state, Dubuque records the highest median at $46,670. Of the 508 occupations with published wages in this area, it sits 351st.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $35,920 | −19.8% |
| 25th | $40,990 | −8.4% |
| Median (50th) | $48,880 | +9.2% |
| 75th | $59,940 | +33.9% |
| 90th | $66,240 | +48.0% |
| Mean | $51,200 | +14.4% |
Other metro areas in Iowa
| # | Metro area | Median | Jobs | Relative |
|---|---|---|---|---|
| 1 | Dubuque | $46,670 | 1,880 | |
| 2 | Cedar Rapids | $45,510 | 3,130 | |
| 3 | Ames | $42,820 | 690 | |
| 4 | Iowa City | $42,340 | 1,190 | |
| 5 | Sioux City | $41,010 | 1,110 | |
| 6 | Davenport | $39,950 | 3,040 | |
| 7 | Waterloo | $39,530 | 1,540 |
What the pay is worth locally
Prices in Des Moines run 12.2% below the national average, so the median of $48,880 goes as far as $55,672 would elsewhere in the country. Measured that way it compares to the national median at 24.4% above the national median in real terms.
Published median
$48,880as reported by BLSLocal price level
87.8US average = 100 · BEA 2024Adjusted for local prices
$55,672US average = 100 · BEA 2024Key takeaways
- Median pay is $48,880 a year, 9.2% above the national median.
- Published pay spans $35,920 to $66,240 between the tenth and ninetieth percentiles.
- The area has 12,070 jobs in this occupation.
- The highest-paying metro area covered is Dubuque, at $46,670.
Frequently asked questions
What is the median wage for Customer Service Representatives in Des Moines, IA?
The median annual wage is $48,880, or $23.50 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in Des Moines, IA is 9.2% higher. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in Des Moines, IA earns more than $66,240 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $35,920 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in Dubuque, at $46,670 per year.
How many jobs are there in this occupation here?
The survey estimates 12,070 jobs in this occupation in Des Moines, IA. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
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