SOC 43-4051 · May 2025 · BLS OEWS
Customer Service Representatives — Baltimore
Baltimore-Columbia-Towson, MD · 3 metro areas compared
At $42,850, median pay for Customer Service Representatives in Baltimore, MD tracks the national median of $44,770 closely.
Wage distribution · annual
Shaded band holds the middle 50% of earners
Salary overview
At $42,850, median pay for Customer Service Representatives in Baltimore, MD tracks the national median of $44,770 closely. The middle half of workers in this occupation earn between $36,600 and $49,630. The lowest tenth earn under $32,600, while the highest tenth earn more than $62,860.
Employment stands at 17,480, or 12.9 jobs per thousand held locally. Hagerstown leads the state's metro areas for this occupation, at $38,200. Set against every other occupation measured in the same area, it ranks 551st of 646 by median pay.
Percentile breakdown
| Percentile | Annual | vs US median |
|---|---|---|
| 10th | $32,600 | −27.2% |
| 25th | $36,600 | −18.2% |
| Median (50th) | $42,850 | −4.3% |
| 75th | $49,630 | +10.9% |
| 90th | $62,860 | +40.4% |
| Mean | $45,800 | +2.3% |
Other metro areas in Maryland
| # | Metro area | Median | Jobs | Relative |
|---|---|---|---|---|
| 1 | Hagerstown | $38,200 | 1,480 | |
| 2 | Salisbury | $37,260 | 810 | |
| 3 | Lexington Park | $36,460 | 660 |
What the pay is worth locally
Prices in Baltimore run 5.0% above the national average, so the median of $42,850 buys what $40,810 would elsewhere in the country. Measured that way the gap against the national median narrows to 8.8% below the national median in real terms.
Published median
$42,850as reported by BLSLocal price level
105.0US average = 100 · BEA 2024Adjusted for local prices
$40,810US average = 100 · BEA 2024Key takeaways
- Median pay is $42,850 a year, 4.3% below the national median.
- Published pay spans $32,600 to $62,860 between the tenth and ninetieth percentiles.
- The area has 17,480 jobs in this occupation.
- The highest-paying metro area covered is Hagerstown, at $38,200.
Frequently asked questions
What is the median wage for Customer Service Representatives in Baltimore, MD?
The median annual wage is $42,850, or $20.60 per hour, as of May 2025. Half of the workers in this occupation earn more than that and half earn less.
Is that higher than the national average?
The national median for this occupation is $44,770, so pay in Baltimore, MD is 4.3% lower. These figures are medians, not averages: half of workers fall on each side.
What do the top earners make?
The top tenth of this occupation in Baltimore, MD earns more than $62,860 per year. The ninetieth percentile is the highest figure the survey publishes.
What is the starting range?
The tenth percentile wage is $32,600 per year. The survey measures wages actually paid rather than experience level, so this reflects the lowest-paid tenth rather than entry-level pay specifically.
Which area nearby pays the most?
The highest median for this occupation among the metro areas covered is in Hagerstown, at $38,200 per year.
How many jobs are there in this occupation here?
The survey estimates 17,480 jobs in this occupation in Baltimore, MD. Self-employed workers are not included.
Source and methodology
U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025 Wages are for wage-and-salary workers; self-employed workers are not included. Salary Explorer is an independent project. It is not affiliated with, or endorsed by, the U.S. Bureau of Labor Statistics or any government agency. Full methodology.
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